GENERAL FAQ’s :
LOGGING IN AND SIGNING OUT :
The Login button can be accessed at the top of most pages on Grydle & Sync. Clicking on it will open a login webpage where you can key in your User Name and Password. Once you’ve logged in, you will see LOGOUT button in place of Login button on the page.
USING MY ACCOUNT :
The “My Account” section of Grydle & Sync is divided into seven tabs.
Dashboard: You can access the other my account options and tabs from your dashboard.
Orders: You can view a list of all your orders and current invoices.
Addresses: You can view. Edit and add billing and shipping addresses to this tab.
Account Details: This is where your personal information for the account is stored. If you want to change your Password or email address you can do it in this section. You’ll need to log in with your current user name and password to access these settings. If you change your email address, all subscriptions and communications preferences will automatically be associated with your new email address.
Wishlist: You can view items that you have added to your wishlist. You can remove and modify items from the list.
WHAT IF I HAVE TROUBLE LOGGING IN?
You would be required to log into your Grydle & Sync account any time you need to access account, order information, price of the product and to checkout.
If you have trouble logging in, here are some things to check:
Incorrect User Name: If you have more than one User Name, be sure that you’re using the correct name and password combination for the account you are trying to access.
Incorrect Password: If you’re sure you’re using the correct User Name, try to reset your password. See the section below for instructions.
FORGOT YOUR PASSWORD?
If you forget your password and need to reset it to access your account, click on the “Lost your Password?” link on the login page and provide your email address. A link to create a new password will then be emailed to you. With this new link, you can reset your password. You will be asked to change your password to whatever you prefer staying is the guidelines listed above. If you have trouble accessing this option, please contact Customer Service.
WHEN SHOULD I SIGN OUT?
If you are using a public terminal, you will want to log off, or sign out, before you leave the computer. If you don’t, others could have access to you account and account information.
WHAT HAPPENS WHEN I SIGN OUT?
After you sign out, Logout button will be changed to Login button, and My Account catalogue settings will be inaccessible to anyone using the same computer after you.
REVIEW AND SUBMIT YOUR ORDER :
Check the accuracy all of the information you provided and make any necessary adjustments. If you are satisfied with the information, click the “Place Order” button to submit your order. Once you place your order, we will send you a confirmation email. We will send you another email at the time of shipment.
WHERE IS MY ORDER?
You can check the status of your order by clicking on the “Order Tracking” link in the MyAccount dropdown menu. If you need help or you are not getting any information you can contact Customer Service.
The most current summary for all your orders is always available in My Account. For assistance with late orders, click on the tracking information for the order you need.
HOW WILL I KNOW IF GRYDLE & SYNC HAS RECEIVED MY ORDER?
You will receive a confirmation number when you complete your order. You will then receive an email confirmation of your order within 30 minutes of when it was placed. The confirmation will contain the items and quantities you ordered.
You may also log into your account and click on the “Orders” tab and select the order for tracking information. You can also contact Customer Service.
WHAT DOES IT MEAN WHEN MY ORDER SAYS: PROCESSING, COMPLETED OR CANCELLED?
Processing means we have received your order and are in the process of filling it.
Completed means we have fulfilled your order. It is on the delivery truck and will be delivered soon.
Cancelled means the order was cancelled.
A customer service representative from Grydle & Sync will be contacting you if the order was canceled by Grydle & Sync.
WHEN I PLACE MY ORDER WITH GRYDLE & SYNC, HOW WILL I KNOW IF AN ITEM IS IN STOCK?
Grydle & Sync will automatically let you know when an item is out of stock when you attempt to add it to your cart. In case of an out of stock situation, our customer service associates are also always ready to assist you with selecting an acceptable substitute.
CAN I ADD OR DELETE ITEMS FROM MY ORDER IF I CHANGE MY MIND?
If you want to change your order, please contact Customer Service. We will check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order and it will ship as is. If your order has already shipped and you would like to place an additional order, Customer Service can place a new order for you or you can place a new order on Grydle & Sync.
WHAT DO I DO IF I WANT TO CANCEL MY ORDER?
Please contact Customer Service as soon as possible to cancel your order. We will let you know the status of your order and attempt to cancel it from shipping.
If your order has already been transmitted to our warehouse for shipping, we will not be able to cancel it.
If you would like to return your order, please refer to our Return Policy for more information.
HOW DO I GET IN TOUCH WITH GRYDLE & SYNC IF I HAVE A PROBLEM WITH MY ORDER?
Please contact Customer Service if you need assistance with your order.
PAYMENT :
WHAT METHODS OF PAYMENT DOES GRYDLE & SYNC ACCEPT?
We currently accept all major credit cards, debit cards, net banking and online wallets.
WHY IS GST TAX ADDED TO MY ORDER?
In accordance with applicable law, Grydle & Sync is registered to collect tax in all states.
GST tax is applied to the total amount of the order.
HOW WILL I KNOW WHETHER OR NOT MY ORDER HAS BEEN APPROVED FOR SHIPPING?
When you place your order on Grydle & Sync, we would bill your credit card. You will be notified if your credit card is disapproved. If your card has been disapproved, you will be required to place your order again.
CAN I JUST PAY THE DRIVER FOR MY ORDER?
We do not accept cash on delivery.
I CANCELED MY ORDER, BUT MY CREDIT CARD COMPANY SAYS YOU ARE HOLDING THE TOTAL AMOUNT AS A PENDING PURCHASE?
Credit authorizations are held with your credit card company for 7-14 days, even if the order is cancelled. The pending amount will reflect in your account after the 14 days and your account will not be charged.
SHIPPING :
HOW MUCH DOES SHIPPING COST?
Visit our Shipping Policy for more information.
DELIVERY :
WHAT IS YOUR DELIVERY POLICY?
Delivery dates and times vary based on the carrier’s delivery schedule, the delivery location and the items you order. Orders must also have credit approval before they can ship. The estimated time is noted on the product detail page. Factory Ship products will ship directly to you from the manufacturer and the delivery time is based on whether they have the product in stock or not.
HOW CAN I CHECK THE DELIVERY STATUS ON MY ORDER?
Login to your account and go to the Orders tab under the “My Account” section. If you know the order number you can click on it and see how the order was shipped and its status.
WHAT TIME CAN I EXPECT MY ORDER TO BE DELIVERED?
FedEx is our primary carrier and they deliver between the hours of 9:00 AM – 5:00 PM, Monday to Friday (excluding holidays), and to residential addresses until 7:00 PM. We cannot determine exact delivery times, but we can tell you if an order has been shipped, and whether or not it is out for delivery. If you’re not sure whether your order has been shipped yet, check the status of your recent orders in My Account.
DO I HAVE TO WAIT AT MY HOME OR OFFICE ALL DAY FOR MY DELIVERY?
It is best to have someone available to sign for your order between the hours of 9:00 AM – 5:00 PM, Monday to Friday, excluding holidays but it is not required. The carrier will leave the package at the delivery address if you are not home. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made at a later time. After 3 attempts the package will be returned to Grydle & Sync warehouse.
WHAT HAPPENS IF I NEED TO SPECIFY A DELIVERY TIME FOR MY ORDER?
We are unable to specify a particular time for your order to be delivered.
WHAT IF THE ESTIMATED DELIVERY DATE HAS PASSED AND I STILL DON’T HAVE MY ORDER?
Contact Customer Service with your order information if you did not receive your order by 5 PM on the estimated delivery date and remember that the carrier may deliver to residential addresses up to 7:00 PM.
HOW DO I RETURN SOMETHING I’VE ORDERED ON GRYDLE & SYNC?
Please refer to our Return Policy.
RETURNS :
WHEN WILL MY RETURN BE PICKED UP?
We will arrange for a pickup between the hours of 9:00 AM – 5:00 PM, Monday to Friday, excluding holidays for returns where Grydle & Sync has made an error. Returns are generally picked up in three to five business days. Exact pickup times may vary based on courier and location of product.If the return is due to a mistake made by the customer, they will be asked to send it back referencing the return authorization number and pay for the shipping.
If the return is a factory return, we will issue a return shipping label. The label must be applied to the package and taken to a FedEx location for shipment. The customer will be responsible for all shipping charges.
WHEN THE DRIVER COMES WITH MY NEW ORDER, CAN I GIVE THEM ITEMS I WANT TO RETURN?
Drivers cannot accept items for pickup unless you have already called or requested a return on Grydle & Sync.com. When you call or request a return, we generate paperwork that the driver will bring for you to sign. This ensures that you receive credit for the items you return.
WEBSITE ISSUES :
WHO DO I CONTACT IF I AM HAVING PROBLEMS WITH YOUR WEBSITE?
Please let us know what kinds of problems you are having by email. We will attempt to answer your questions and send a response as soon as we can.
IF THE WEBSITE CRASHES, WHAT HAPPENS TO MY ORDER?
If the website crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.
If the website crashes while you are authorizing an order, you should return to the site and submit it again.
GRYDLE & SYNC AND “COOKIES” :
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
For example, we use cookies to:
Remember what items are in your Shopping Bag
Recognize you when you return to our Web site
Study how our customers navigate through our Web site and which products they request in site searches.
If you set your browser to refuse cookies, please call customer service to place your order.
OTHER QUESTIONS :
HOW CAN I HAVE MY NAME AND EMAIL ADDRESS REMOVED FROM MARKETING EMAILS?
To obtain information about having your name and home address removed from marketing lists on a national basis, you may Contact Us.
HOW CAN I OBTAIN MANUFACTURER’S PRODUCT WARRANTY INFORMATION?
To obtain warranty information for applicable products, please see the product detail page or Contact Us.
